Everything here is a plain English summary. The full legal detail is in our Terms and Conditions of Sale, which is what applies if there is ever a difference between the two.
Delivery
Where we deliver
Anywhere in the United Kingdom. We are not able to ship overseas at the moment.
How your order travels
Everything goes by Royal Mail. At checkout you can choose Second Class, First Class or Tracked 48. Your jars are wrapped and packed to survive the post.
When it will be made and sent
Each batch is made by hand in our Cambridge kitchen, so orders are not sitting in a warehouse waiting to go. We aim to dispatch within three working days. You will get an email the moment your parcel is on its way.
What it costs
| Number of jars | 2nd Class | 1st Class | Tracked 48 |
|---|---|---|---|
| 1 to 3 | £4.25 | £5.45 | £5.70 |
| 4 to 5 | £5.45 | £5.45 | £7.30 |
| 6 | £10.35 | £11.65 | £11.85 |
How long it takes
The total wait is our making and posting time plus Royal Mail’s transit time. Royal Mail aims to deliver Second Class in two to three working days, First Class in one to two working days, and Tracked in two working days. Those are aims rather than promises, so please allow a little leeway at busy times of year.
The exact cost is always shown at checkout before you pay.
You can order up to six jars through the website. If you would like more than six, email us at contact@amasrusticpantry.com and we will work out the postage and send you a quote.
If you are not in
Our jars are unlikely to fit through a letterbox. If nobody is home, Royal Mail will leave a card and either try again or hold your parcel at your local delivery office. Please collect it or arrange redelivery within the time they give you. If a parcel comes back to us uncollected, we can refund the jars but not the original postage, and there will be a charge to send it out again.
If your parcel has not arrived
Please give it 10 working days from your dispatch email, then get in touch at contact@amasrusticpantry.com. We will chase it with Royal Mail. They will not declare an item lost straight away, so there may be a short wait before we can resend or refund, but we will keep you posted.
Returns
If you have simply changed your mind
You have 14 days from the day your order arrives to tell us you want to return it.
Unopened jars with the seal intact can be sent back for a refund.
Jars that have been opened cannot be returned. This is not us being difficult. Food is classed as a sealed product that cannot be resold once unsealed, for hygiene reasons, and the law makes an exception for exactly this.
To start a return, email us at contact@amasrusticpantry.com with your order number. Send the jars back within 14 days of telling us, well packed, to 47 Malvern Road, Cambridge, CB1 9LH. Return postage is at your cost, and we would recommend a tracked service because the jars are your responsibility until they reach us.
An email is all that is needed. If you would rather use set wording, there is a model cancellation form at the end of our Terms and Conditions of Sale, but you do not have to use it.
We will refund the price of the jars plus the standard delivery you originally paid, within 14 days of the jars reaching us – or, if sooner, within 14 days of you sending us proof of posting. A photo of your Post Office receipt is perfect.
If something is wrong
This is different from changing your mind, and your rights are much broader. The 14 day window above does not apply here, and it does not matter whether you have opened the jar.
If a jar arrives broken, leaking, out of date, or is simply not what you ordered, email contact@amasrusticpantry.com with a photo if you can. Please hang on to the jar and the packaging until we have sorted it out.
Do let us know promptly, ideally within a fortnight. That is not a deadline and it does not affect your rights, but the sooner we hear, the easier it is to chase Royal Mail and sort it out.
- Breakages in the post are ours to fix, not yours. We will replace or refund.
- Within 30 days you can reject a faulty jar outright and get a full refund including delivery.
- After 30 days we will still replace it or refund you.
- We cover the return postage on anything faulty, damaged or sent in error.
There is no need to open a return through the process above. Just email us.
Ingredients and dietary information
Full ingredient and allergen information is on every product page, and on the label of every jar.
Our chutneys are gluten free, have no known allergens, and are suitable for vegetarians and vegans.
If you have an allergy and you would like more detail about a particular product, email us at contact@amasrusticpantry.com before you order and we will help.
Storing your chutney
Store your jars in a cool, dry place out of direct sunlight. Once a jar is opened, keep it in the fridge and use it within four weeks. The best before date is on the jar label.
Still stuck?
Email contact@amasrusticpantry.com and we will come back to you within two working days.